Refund policy

Refund Policy

At Movara Co, we want you to feel confident in your purchase. If you are not satisfied with your order, we’re here to help.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase is required

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if used. Please contact us before returning your item to confirm eligibility.

3. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear

4. Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping costs are non-refundable

5. Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the issue

We will review and arrange a replacement or refund where appropriate.

6. Order Cancellations

Orders can only be cancelled within 12 hours of placing them. After this time, your order may already be processed.

7. Contact Us

To start a return or if you have any questions, please contact us at:

Email: movaraco2026@outlook.com

We reserve the right to refuse returns that do not meet the conditions above.